07 Jul 10, 07:34AM
Hi, if I can have some help from the AC community with this, thanks:
So, basically, if a lag spike occurs for you, as a player, I need to report to them:
The VPS provider Wrote:We have been asked by our upstream for additional details so they can escalate the issue.
I'm assuming you're still seeing the issue. So can you please make some notes e.g. what time of day/night it's occurring, the frequency, how long the lag spikes last, and if the users experiencing it have anything in common (e.g. same ISP), and some of their IPs. If you are able to spot any other trends over a period of a few days that would be helpful also.
We can then pass that on in hope it will help them pinpoint where the issue is occurring.
So, basically, if a lag spike occurs for you, as a player, I need to report to them:
- Exact time it occured (UTC+0, down to the second, would be best).
- How many times it occured.
- Your IP address.